Returns

Returns & Exchanges Policy

We want you to feel confident wearing our gear—whether it’s on shift, in the gym, or at your mate’s wedding. Here's how our return and exchange process works:

🔄 Silicone Rings – Returns & Size Exchanges

⚙️ Ordered the wrong size?

No stress. We’ve made it easy to get the right fit.

Here’s how it works:

You'll need to cover the postage both ways for your rings
Easiest way? Throw the ring, an unused stamp and a note with your order number plus the size you want in the black mailer. Seal it up and wack a new stamp on the front.
Send it back using our return address and using your unused stamp on the inside, we will send back the size of your request. This process should cost about $5. (Generally not tracked)
Or skip the hassle—keep the original and grab a replacement for just $15 (always tracked)

To start a size exchange, email us at:
📧 contact@tacticallyengaged.com.au
Include your order number and preferred new size.

Return location:

Tactically Engaged, Parcel Locker 1026785613 Shop 6p 351 Oran Park Dr ORAN PARK NSW 2570

💭 Change of mind?

You can return your unworn silicone ring within 14 days of delivery for store credit or a refund (excluding shipping).

Conditions:

Must be in original, unused condition
Return postage is at the customer’s expense
Engraved or clearance items can’t be returned unless faulty

🪨 Tungsten Rings – Returns & Exchanges

Our Tungsten rings are made to last—but we know size can be tricky.

Size exchanges:

You’re welcome to exchange your Tungsten ring for a different size
Customers are required to cover return shipping to us
We’ll send the new ring back to you at no extra charge

To arrange a Tungsten exchange, email:
📧 contact@tacticallyengaged.com.au
Include your order number and requested size.

❌ Change of mind on Tungsten rings?

Due to the high-grade materials and finishing process, we can only accept returns of Tungsten rings if they are:

In brand new, unworn condition
Returned within 30 days
Not engraved or customised

Return postage is the customer’s responsibility.

🛠️ Faulty or damaged item?

If your ring arrives faulty or damaged, please contact us within 7 days and we’ll fix it—either with a full refund or a replacement.

📩 Need help?

We’re here to make it right.
📧 contact@tacticallyengaged.com.au